Spirit Level Acupuncture

Effective Date: 15 January 2026

1. Introduction

Spirit Level Acupuncture (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. Personal Information We Collect

We may collect personal information including, but not limited to:

• Name
• Contact details (email address, phone number)
• Date of birth
• Health information relevant to acupuncture and Chinese medicine services
• Appointment and treatment history

We only collect personal information that is reasonably necessary to provide our services.

3. How We Collect Personal Information

Personal information may be collected when you:

• Make an enquiry through our website
• Book an appointment via our external booking system (Halaxy)
• Book an appointment through a third-party clinic where Catherine practices
• Communicate with us by phone, email, or in person
• Interact with our website (for example, through cookies or analytics)

4. Why We Collect Personal Information

We collect personal information to:

• Provide acupuncture and related health services
• Manage appointments and client communication
• Maintain accurate clinical records
• Meet legal, regulatory, and professional obligations 
• Improve our services and website experience

5. Disclosure of Personal Information

We do not sell or rent your personal information.

Your information may be disclosed to:

• Halaxy, our third-party booking and practice management system
• Third-party clinics where Catherine practices, where bookings and payments are managed by that clinic
• Professional advisors such as accountants or legal advisers
• Regulatory authorities where required by law

Any third-party providers are required to handle your information securely and in accordance with privacy laws.

6. Storage and Security

Personal information is stored securely using password-protected and cloud-based systems, including Halaxy and, where applicable, systems used by host clinics. We take reasonable steps to protect your information from misuse, loss, unauthorised access, or disclosure.

7. Website Analytics and Cookies

Our website may use cookies or basic analytics tools to understand how visitors use the site and to improve functionality. You can disable cookies through your browser settings if you prefer.

8. Access and Correction

You may request access to, or correction of, your personal information at any time by contacting us using the details below.

9. Complaints

If you have concerns about how your personal information has been handled, please contact us first and we will aim to resolve the issue promptly and respectfully.
If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Changes to This Policy

This Privacy Policy may be updated from time to time. The most current version will always be available on our website.

11. Contact Us

For questions or requests relating to this Privacy Policy, please contact:

Spirit Level Acupuncture
Email: hello@spiritlevelacupuncture.com.au